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Release Notes

v10.2.1​

Nov 25th, 2022

Release Notes:

iOS

  • Fixed an issue with SetSDKLanguage API where the passed language was not being applied.

Android

  • No changes for Android.

v10.2.0​

Nov 10th, 2022

Release Notes:

iOS

  • Updated to iOS SDK X version 10.2.0. View
  • Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
  • Introduced a new API ClearAnonymousUserOnLogin(Boolean shouldClear) to support maintaining anonymous user login. For more details, refer here.
  • clearAnonymousUserOnLogin() API will be deprecated.
  • Removed the Take Photo or Video option from the attachment flow. You don’t have to ask for camera permission in your app for Helpshift use-cases anymore. This is applicable to iOS 11 and above. On iOS 10 and below, attachment options will not be unavailable.

Android

  • Updated to Android SDK X version 10.2.0. View
  • Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
  • Introduced a new API ClearAnonymousUserOnLogin(Boolean shouldClear) to support maintaining anonymous user login. For more details, refer here.
  • clearAnonymousUserOnLogin() API will be deprecated.
  • Fixed application crash that occurs on some devices when uploading attachment in chat screen.
  • As part of Android 13 updates
    • Added Support for App level language introduced in Android 13. Preference will be given to App level language, if set, over the device level language. Read more.
    • SDK will post notifications only when end user has allowed the POST_NOTIFICATIONS permission. Read more.
    • SDK will not ask for Notification permission, it will show notification only when end user has allowed the permission asked by the client's app.

v10.1.2​

May 9th, 2022

Release Notes:

iOS

  • Added more verbose logging around legacy to SDK X migration scenarios.

Android

  • No changes for Android.

v10.1.1​

April 6th, 2022

Release Notes:

iOS

  • Fixed a critical bug which caused following issues :
    • Users were greeted with infinitely loading spinner on opening chat screen.
    • Custom metadata wasn't sent along with filed issues.
  • If you are using the SDK X version 10.0.x and want to upgrade to 10.1.x or if you have already upgraded to 10.1.0, you should upgrade to 10.1.1.

Android

  • No changes for Android.

v10.1.0​

February 7th, 2022

Release Notes:

iOS

  • Updated to iOS SDK X version 10.1.0. View

  • Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details, refer to our Tracking page.

  • Added support for showing an announcement in Help Center. For more details, refer here.

  • Added migration support from legacy SDK to SDK X. For more details on how to migrate, refer to our migration guide.

Android

  • Updated to Android SDK X version 10.1.0. View

  • Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details refer Tracking.

  • Added support for showing an announcement in Help Center. For more details refer here.

  • Added migration support from legacy SDK to SDK X. For more details on how to migrate, refer our migration guide.

v10.0.3​

November 18th, 2021

Release Notes

  • Attach the HelpshiftExampleScript to HelpshiftExample scene by default.

v10.0.2​

October 28th, 2021

Release Notes:

iOS

  • No change for iOS.

Android

  • Comply with PendingIntent flag requirements expected on apps targeting Android 12 (API level 31).

v10.0.1​

Aug 31st, 2021

Release Notes:

iOS

  • No change for iOS.

Android

  • Fixed a bug where file chooser is not allowing to select whitelisted attachments while sending attachments in chat.

v10.0.0​

June 9th, 2021

Release Notes:

iOS

  • Launched next-generation SDK X Unity v10.0.0 which has lower size foot-print and requires minimal SDK upgrades to adopt new features and bug fixes.

Getting started guide

  • To start using SDK X Unity 10.0.0, please refer to the guide here

Android

  • Launched next-generation SDK X Unity v10.0.0 which has lower size foot-print and requires minimal SDK upgrades to adopt new features and bug fixes.

Getting started guide

  • To start using SDK X Unity 10.0.0, please refer to the guide here

v1.0.0-beta​

Release Notes:

iOS

  • Launched next-generation SDK X Unity Beta which has lower size foot-print and does not require SDK upgrades to adopt new features and bug fixes

Getting started guide

  • To start using SDK X Unity 1.0.0 beta, please refer to the guide here

Android

  • Launched next-generation SDK X Unity Beta which has lower size foot-print and does not require SDK upgrades to adopt new features and bug fixes

Getting started guide

  • To start using SDK X Unity 1.0.0 beta, please refer to the guide here