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Release Notes

v10.2.0​

Nov 30th, 2022

Release Notes:

iOS

  • Updated to iOS SDK X version 10.2.1. View
  • Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
  • Introduced a new API ClearAnonymousUserOnLogin(boolean clearAnonymousUser) to support maintaining anonymous user login. For more details, refer here.
  • clearAnonymousUserOnLogin() API will be deprecated.
  • Removed the Take Photo or Video option from the attachment flow. You don’t have to ask for camera permission in your app for Helpshift use-cases anymore. This is applicable to iOS 11 and above. On iOS 10 and below, attachment options will not be unavailable.

Android

  • Updated to Android SDK X version 10.2.0. View
  • Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
  • Introduced a new API ClearAnonymousUserOnLoginToggle(boolean clearAnonymousUser) to support maintaining anonymous user login. For more details, refer here.
  • clearAnonymousUserOnLogin() API will be deprecated.
  • Fixed application crash that occurs on some devices when uploading attachment in chat screen.
  • As part of Android 13 updates
    • Added Support for App level language introduced in Android 13. Preference will be given to App level language, if set, over the device level language. Read more.
    • SDK will post notifications only when end user has allowed the POST_NOTIFICATIONS permission. Read more.
    • SDK will not ask for Notification permission, it will show notification only when end user has allowed the permission asked by the client's app.

v10.1.0​

March 3rd, 2022

Release Notes:

iOS

  • Updated to iOS SDK X version 10.1.0. View

  • Added migration support from legacy SDK to SDK X.

  • Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details, refer Tracking.

  • Added support for showing an announcement in Help Center. For more details, refer here.

Android

  • Updated to Android SDK X version 10.1.0. View

  • Added migration support from legacy SDK to SDK X

  • Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details, refer to our Tracking page.

  • Added support for showing an announcement in Help Center. For more details, refer here.

v10.0.0​

July 30th, 2021

Release Notes:

  • Launched next-generation SDK X Unreal Engine plugin v10.0.0 which has lower size foot-print and requires minimal SDK upgrades to adopt new features and bug fixes.

Getting started guide

  • To start using SDK X Unreal Engine plugin 10.0.0, please refer to the guide here