Tracking

Track events and user actions when the user starts a new conversation. Attach custom metadata to every conversation started via the SDK.

Note

All the public APIs in the SDK should be called after initializing the SDK via Helpshift.install() API

Adding Tags to Conversations

You can attach tags while reporting an issue by passing them to the configMap object at the time of calling Helpshift.showConversation(this, configMap). You can pass an array of strings with a key "tags" which will get added as Tags when the issue is created.

For example:

    Map<String, Object> config = new HashMap<>();
    config.put("tags", new String[]{"foo", "bar"});

    Helpshift.showConversation(MainActivity.this, config);

Note

On tag names & compatibility

• Tags must be pre-created in the Helpshift Dashboard (Settings → Tags), otherwise they will be ignored.
• The attached tags must exactly match the tags present on the dashboard.

Adding Custom Metadata to Conversations

You can attach additional metadata to every new conversation started by the app user. This metadata can include properties like username, email, game scores, current game levels, and any other data needed to provide relevant context for each new conversation. You can attach custom metadata by passing it to the configMap object at the time of calling any of the SDK X APIs (showConversation, showFAQs, showSingleFAQ, showFAQSection) like Helpshift.showConversation(this, configMap).

Use code:

HashMap<String, String> customMetadata = new HashMap<String, String();
customMetadata.put("usertype","paid");
customMetadata.put("level","7");
customMetadata.put("score","12345");

HashMap<String, Object> config = new HashMap<>();
config.put("customMetadata", customMetadata);

Helpshift.showConversation(MainActivity.this, config);

Note

Metadata should only be sent as String key-value pairs.

Set Custom Issue Fields

If you want to set Custom Issue Fields at the time of Issue creation, follow the steps.

1. Initialise a top level custom issue fields' Map
2. Define your custom issue field Map
3. Add the "type" and "value" for that custom issue field
4. Add the custom issue field map to top level map (with key as your configured key and value as custom issue field map)
5. Pass the map to configMap with key "customIssueFields" of the Helpshift.showConversation(this, configMap)

    Map<String, Object> joiningDate = new HashMap<>();
    joiningDate.put("type", "date");
    joiningDate.put("value", 1505927361535L);

    Map<String, String> stockLevel = new HashMap<>();
    stockLevel.put("type", "number");
    stockLevel.put("value", "1505");

    Map<String, String> employeeName= new HashMap<>();
    employeeName.put("type", "singleline");
    employeeName.put("value", "Bugs helpshift");

    Map<String, String> isPro = new HashMap<>();
    isPro.put("type", "boolean");
    isPro.put("value", "true");

    Map<String, Object> cifMap = new HashMap<>();
    cifMap.put("joining_date", joiningDate);
    cifMap.put("stock_level", stockLevel);
    cifMap.put("employee_name", employeeName);
    cifMap.put("is_pro", isPro);


    Map<String, Object> config = new HashMap<>();
    // other configs...
    //..
    config.put("customIssueFields", cifMap);

    Helpshift.showConversation(MainActivity.this, config);

The following are the valid values for the type key of a Custom Issue Field.

• "singleline"
• "multiline"
• "number"
• "checkbox"
• "dropdown"
• "date"

Compatibility table for type and values:

Type	Value	Comments
singleline	string	Character limit of 255
multiline	string	Character limit of 100,000
number	string
dropdown	string	Drop-down options should exist for the given Custom Issue Field
date	number	Epoch time. For example - Date.now()
checkbox	boolean

Breadcrumbs

Note

Applicable to SDK X v10.1.0 & above

Breadcrumbs can be used to track events or end-user actions. It helps you to add debugging information regarding end-user actions, which will be passed along with every new conversation on Helpshift’s Agent Dashboard. To leave breadcrumbs, use leaveBreadCrumb API —

For example:

    Helpshift.leaveBreadCrumb("Any breadcrumb string");

Breadcrumbs are collected within the set breadcrumb limit. The limit is set under the SDK Configurations section for App Settings in the Helpshift’s Agent Dashboard. Breadcrumbs are collected in a FIFO queue. If you want to clear the breadcrumbs, use the clearBreadCrumbs API —

For example:

    Helpshift.clearBreadCrumbs();

Debug Logs

Note

Applicable to SDK X v10.1.0 & above

You may wish to pass additional debug logs with every new conversation filed by an end-user on Helpshift’s Agent Dashboard. This can be achieved by using com.helpshift.HSDebugLog.

For example:

    HSDebugLog.d("TAG", "Any Debug log string");

Debug logs are collected within the set debug logs limit. The limit is set under the SDK Configurations section for App Settings in the Helpshift’s Agent Dashboard. Debug logs are collected in a FIFO queue.